At Muslim Help UK we are committed to safeguarding and preserving the privacy of our visitors.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
i.Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii.Information provided voluntarily by you. For example, when you register for information, events, newsletters, or make a purchase or donation. This may include, but is not limited to, information such as your name, address, contact details, date of birth, bank account or debit/credit card details for receiving and processing donations, and whether or not you are a taxpayer for the purpose of claiming Gift Aid.
iii.Sensitive personal data may be collected only where it is relevant, for example bank account details for the purpose of processing donations. Information about health and medical conditions may be collected for the purposes of participation in fundraising events involving physical activity – for example, a charity walk, trek, marathon, cycling event – where we need to ensure we can provide appropriate facilities, services and support to enable you to take part in such an event. Information will be provided on applications for such events, so it is clear what information we require and why it is needed.
iv.Information that you provide when you communicate with us by any means such as telephone, email, letters, texts and/or social media channels.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes including but not limited to:
i.To provide information to you that you request from us relating to our products or services.
ii.To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii.To inform you of any changes to our website, services or goods and products.
If you have previously made donations or purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance, we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
Disclosing Your Information
i.In the event that we sell any or all of our business to the buyer.
ii.Where we are legally required by law to disclose your personal information.
iii.To further fraud protection and reduce the risk of fraud.
Cancellation Policy Of Donation
We can assure you that your donation goes towards a certain project. When a donation is made online, you give us the consent and agree to your donation amount and are fully aware of which project this donation will go towards. Certain emergency projects require your donation to be used as soon as possible in which case a refund would not be possible. If, however a donation is made mistakenly then we will provide a full refund of your donation within 30 days. If there is any problem with regards to the system in which case, you are charged incorrectly then a refund will be applied.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee to cover costs incurred by us in providing you with the information.